Once your order has been dispatched, you will receive an email which will contain a link to track your order, You will then be redirected to the couriers website to track your parcel.

Alternatively, Enter your order reference via the link to see the status of your order: Delivery.

If you have any concerns about your delivery or the tracking hasn't updated in a few working days, just get in touch with our customer service team at [email protected] and we'll be happy to help.

We are sorry that the item you have received is incorrect and we would certainly love to resolve this for you. Return the item back to us by clicking here.

Our return portal does state that a return fee is debited for all returns however your item will be inspected upon receipt into our warehouse which means no return charge will be debited from your refund amount.

Please add a note inside your parcel if you wish for a replacement to be issued and our returns team will action accoridnly, Depending on stock availability 

Alternatively you will be refunded to your original payment method once the parcel is received into our Distribution Centre and you will be notified via email once processed.

We are sorry to hear that your item is faulty and would certainly love to get this resolved for you, please return the item back to us by clicking here. Our return portal does state that a return fee is debited for all returns however your item will be inspected upon receipt into our warehouse which means no return charge will be debited from your refund amount.

If you add a note inside your parcel advising you would like a replacement then we will get that sorted for you as soon as your item arrives back with us alternatively a refund will be issued to your payment method and you will be notified via email. 

Sometimes an item can be missing from your parcel, but all our parcels are checked before they leave our warehouse.

Please note: We dispatch from multiple warehouses, Please ensure you have checked that your missing item is not arriving separately - You should have received a Your Order has been Partially Dispatched email.

If you have no outstanding parcels to be delivered and the item is missing then please get in touch with our customer services team at [email protected]

We investigate on a case by case basis so we can work out what has happened and get the missing item out to you.

Please note: If the order is delivered to the address provided at the time of placing your order, we are not liable for refunding or replacing the order. 

If an investigation is raised with the couriers we may ask that you complete a denial of receipt form as part of the process of raising a claim, if this is not completed within 5 working days the couriers will close the investigation which cannot be re opened. 

*All investigations can take up to 7 working days to be concluded however we will do everything to resolve this in a timely manner.

Please contact our customer service team at [email protected]

We can then look on a case by case basis to see what has happened here and get this resolved for you! 

We will do everything we can to get the parcel back to you! We deal with this on a case by case basis and will speak to the courier to see if we can locate your parcel. If we cannot find your parcel we will send out a replacement to get to you as soon as possible.

Please contact our customer service team at [email protected] with your order reference and they will be happy to assist!

For all information on our delivery options please visit the delivery page by clicking here.

All items must be returned in their original condition - clean, unworn and with tags attached.

Items are inspected when they reach our warehouse and will be returned to you if they are found to be in an unsuitable condition.

A return fee will be deducted from your final refund amount, Any additional returns from a single order will be subject to another additional charge, Further information can be found by clicking here.

To avoid multiple charges, we recommend you send any items you wish to return together in the one parcel. Click here to start return  

Incorrect or Faulty Returns If you believe your item is incorrect or faulty, we are extremely sorry and would love to put this right! Before creating your return, please contact us at [email protected] as we wouldn’t want you to be charged for the return (please remember to include photos so this does not cause any delays with your label).

It can take up to 28 days for us to receive the items in our Distribution Centre and process the refund to your original payment method, we’ll send you an email once this has been done, so there is no need to contact us.

If you have not received your refund within the above timescale, just get in touch with your order number, a list of the items returned and an image of your proof of postage receipt by emailing [email protected] and our customer service team will be happy to help!

All charges are calculated on the portal and can vary depending on the weight of the parcel you are returning and the returns service you select.

We will only refund your delivery costs under special circumstances, for example if your entire order was faulty or incorrect, or if you notified us of your wish to cancel under the Consumer Contracts Regulations.

Please click here to read more information on the Consumer Contracts Regulations  (Right to cancel section 8)

Please remember a return fee is applied to all returns Custom and duty taxes are non refundable

Further information on these charges can be found by clicking here.

If your refund is still incorrect after the return fee being applied please contact our customer service team at [email protected] and they will be happy to assist.

I can confirm we only refund the cost of the item when we process the return, not the delivery cost or custom, duty and taxes charges.

Further information can be found by clicking here.

Please contact our customer service team at [email protected] with your order reference and a screenshot of the promotional code you wish to add and they will be happy to assist!

Don't forget to check your junk folder, emails can get caught up in there. If you still can't find it then you can log into your account and check order history and you will be able to see all details of your orders. If you require the email confirmation to be re-sent then please contact our customer service team at [email protected]

We get it! We all love a bargain however you can only use one discount code on one order at a time.

If you have been given multiple vouchers as a gift and would like these combined please contact our customer service team with all voucher codes at [email protected] and they will be happy to assist!

We have a number of different payment options so that you can choose whichever is best for you.
Visa Debit
Mastercard
American Express
Paypal
Google Pay
Apple Pay
JCB
Discover
Diners Club International
Visa

We take fraud very seriously; all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when shopping online by card you may be presented with 3D secure security measures when paying. This is dependent on your bank and you may be required to enter a password or get a security code via email or phone.

We aim to make this process as simple as possible, however each voucher code will have different T&Cs as to when this can be used. These should be featured on the marketing communication you were sent or a link to the site will be provided where you can find the details about that specific voucher code.

If your voucher code is not applying for any reason please contact our customer service team at [email protected] and please include a screenshot of the voucher code so we can look into this straight away for you.

If your payment method had been declined then you will need to place your order again, I'm afraid we aren't able to reinstate the order. Before you do this, speak to your banking or payment provider to see why this has happened. If payment has been taken and you have no order confirmation then please contact us at [email protected].

Please Note: We do not have the facility to be able to take orders via our telephone line and all orders would need to be made via the website.

At Yours we champion women and their curves. We lead the way when it comes to plus size clothing that fits and flatters, making fashion that fits and not fashion to fit into. We operate a zero tolerance approach to fraudulent websites and aim to protect against those who impersonate our brand and products in an attempt to scam individuals.

To give you peace of mind, here is a list of authorised places where you can shop for Niimee fashion:
• Yoursclothing.com
• M&Co
• Evans
• BadRhino
• Long Tall Sally
• PixieGirl
• Star By Julien Macdonald
• Amazon, at our official store page
• Next
• Very
• eBay, at our official brand outlet
• Debenhams
• Zalando
• Matalan
• Freemans

Spotting Fraud

In many cases, fraud takes the form of ‘phishing’, which is where individuals use scam emails, text messages or phone calls to trick their victims. These individuals usually ask you to confirm your bank details or personal information over the phone, or they may ask you to visit a website to input this information instead. They may create fake websites which are designed to look extremely similar to real websites so that you believe they are legitimate—when shopping from these websites, they will often take your money without delivering any product.

Once you’ve given your information over, the individual may use this to commit identity fraud or to make online purchases using your bank details.

Phishing scams can be quite elaborate and difficult to identify. Phishing websites can look extremely similar to real websites, whilst phone calls, emails and texts often use scare tactics to gain your trust and pressure you into acting quickly without thinking.

We always encourage customers to exercise caution when shopping online or when answering emails, text messages and phone calls from individuals claiming to represent a business. The National Cyber Security Centre provides a useful https://www.ncsc.gov.uk/collection/phishing-scams/spot-scams , in addition to https://www.ncsc.gov.uk/collection/top-tips-for-staying-secure-online

Found Something Suspicious?

If you encounter a suspicious website that you think might be a scam, please so that we can investigate and take action as soon as possible.

We will also never contact individuals via networks such as Fiverr, Upwork or LinkedIn to commission professional services. If you’ve been contacted on one of these networks or another network by somebody claiming to represent us, please contact us at [email protected] so that we can investigate and take action as soon as possible.

Think You’ve Fallen Victim to a Scam If you think you’ve fallen victim to a scam,  please contact us at [email protected] so that we can investigate and take action as soon as possible. You should also contact your bank immediately to report this so that they can assist you further.

We're sorry if you've received an email saying one or more of the items you've ordered is out of stock. Our online stock is updated regularly and is as accurate as possible, but sometimes, things fall through the net. We will still send the remainder of your order and refund you for the item that is not in stock. Keep an eye out - it may come back in stock!  

All the time! We have new styles we know you will love coming into our warehouse everyday. We get these on site as quickly as possible ready for you to shop. Take a look at Coming Soon, where you can sign up to be notified by email when styles you love hit the website in your size. Missed out on styles you had your eye on? Not to worry, we also regularly restock lots of your favourite products, so you can sign up and get your hands on them next time.

We've all done it! Please click for the customer log in page there will be a link to reset your password. Follow the email sent straight to your inbox to reset your password.

Having trouble finding the email?

We recommend checking your spam or junk folder if you can’t find the email. 

If you have not received this reset link in your main inbox or spam or junk folder, please contact our team at [email protected] who will be happy to assist!

We are sorry you feel this way. You can unsubscribe to emails and texts at any time. Log onto your account and you can edit your preferences

Alternatively, you can contact our customer service team at [email protected], Please ensure you have provided the email address and telephone number you wish to remove.